Privacy Policy

Last updated May 8, 2016

Docket™ (“Docket”) is an iOS mobile application and cloud-synced database that connects patients and care providers in meaningful ways. To patients, Docket is a trusted sidekick. To providers, Docket is an augmented health assessment and patient engagement utility. The aggregate of Docket’s unique features aims to minimize the barriers to optimal healthcare. This policy outlines how we use and protect your data. Please contact us at info@hellodocket.com if you have any questions. Thank you for using Docket.

Introduction

Foxhall Wythe LLC (“Foxhall Wythe,” “Docket,” “we,” or “us”) is dedicated to respecting the privacy rights of our customers, visitors, and other users of hellodocket.com (the “Site”) and related websites, applications, services, and mobile applications provided by Docket and on/in which this Privacy Policy is posted or referenced (collectively, the “Services”). This Privacy Policy (“Privacy Policy”) outlines our commitment to the protection of privacy. This Privacy Policy is only applicable to the Services. This Privacy Policy does not apply to any other website or digital service that you may be able to access through the Services. Your use of the Services is governed by this Privacy Policy and the Agreement (as the term “Agreement” is defined in our Terms of Use). Any capitalized term used but not defined in this Privacy Policy shall have the meaning in the Agreement.

BY USING THE SERVICES, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU CANNOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

Personal Information

When you access the Services, we may ask you to voluntarily provide us certain information that personally identifies (or could be used to personally identify) you (“Personal Information”). Personal Information includes, but is not limited to, the following: (a) contact data such as your e-mail address and phone number; (b) demographic data such as your gender, your date of birth, and your zip code; (c) insurance data such as your insurance carrier, insurance plan, member ID, group ID, and payor ID; (d) medical data such as the doctors or other healthcare providers (“Healthcare Providers”) you have visited, your reasons for visit, your dates of visit, your medical history, and other medical and health information you choose to share with us; and (e) other information that you voluntarily choose to provide to us including without limitation your Social Security Number, unique identifiers such as passwords, and Personal Information in e-mails or letters that you send to us. You may still access and use some of the Services if you choose not to provide us with some Personal Information, but certain features may not be accessible to you as a result.

Billing Information

When you make a payment through our Services (as further described in and subject to other provisions of the Agreement), your payment card information is processed by our payment processing partner, Stripe. Stripe collects your voluntarily provided payment card information necessary to process your payment. Stripe’s use and storage of information it collects is governed by Stripe’s applicable terms of service and privacy policy. The information we store includes your payment card type and the last four digits of the payment card. We may provide to you the option to remove your stored payment card information through your account settings page.

Traffic Data

We also may automatically collect certain data elements when you use the Services, such as (a) IP address; (b) domain server; (c) type of device(s) used to access the Services; (d) web browser(s) used to access the Services; (e) referring webpage or other source through which you access the Services; (f) geolocation information; and (g) other statistics and information associated with the interaction between your browser or device and the Services (collectively “Traffic Data”). Depending on applicable law, some Traffic Data may be Personal Information. We may also collect addition information, which may be Personal Information, as otherwise described to you at the point of collection or pursuant to your consent.

HIPAA and PHI

Under a federal law called the Health Insurance Portability and Accountability Act (“HIPAA”), some of the demographic, health and/or health-related information that Docket collects as part of providing the Services may be considered “protected health information” or “PHI.” Specifically, when Docket receives identifiable information about you from or on behalf of your Healthcare Providers, this information is PHI. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Docket may only use and disclose your PHI in the ways permitted by your Healthcare Provider(s). If you choose to use the Services, you agree that Docket may use and disclose your PHI in the same way it uses and discloses your Personal Information that is not PHI.

DOCKET ENABLES PATIENTS TO VOLUNTARILY AND SELECTIVELY TRANSMIT PHI TO TRUSTED HEALTHCARE PROVIDERS. THIS FEATURE IS INTENDED TO STREAMLINE PATIENT INTAKE WORKFLOWS, IMPROVE COMMUNICATION, AND FACILITATE CARE DELIVERY.

How We Collect Information

We collection information (including Personal Information and Traffic Data) when you use and interact with the Services, and in some cases from third-party sources. Such information includes (but is not limited to): when you use the Services’ interactive tools and services, when you voluntarily provide information via health assessment questionnaires, when you use the “Contact Us” function on the Site, send us an e-mail, or otherwise contact us.

How We Use Information

We use the information we collect, including Personal Information, to provide and continuously improve the Services. In particular, we use this information to: (a) help Patient Users consolidate important medical information; (b) enable Patient Users to transmit important medical information to trusted care providers; (c) communicate patient-reported information to patient-selected care providers; and (d) send Patient Users alerts to help better manage health concerns. We may use information that is neither Personal Information nor PHI (including non-PHI Personal Information that has been de-identified and/or aggregated) to better understand who uses Docket and how we could enhance our products and services.

Disclosure of Information

We may disclose certain information that we collect from Patient Users. In particular, we may disclose certain information, including Personal Information and/or PHI, when: (a) Patient Users transmit medical data to patient-selected care providers (by using Docket to scan a care provider’s Docket QR code); (b) we believe that Patient Users experience emergency medical situations; and (c) when Patient Users use Docket to remotely update care providers. Docket will not disclose Personal Information without your consent. We do not sell e-mail addresses to third parties. We may, however, share your e-mail addresses with our business partners to enable them to help Docket customize our advertising.

We may also need to disclose your Personal Information or any other information we collect if we determine in good faith that such disclosure is needed to: (a) comply with applicable law, regulation, court order, or other legal process; (b) protect the rights, property, or safety of Docket or another party; (c) enforce the Agreement or other agreements with you; or (d) respond to claims that any posting or other content violates third-party rights.

Public Information

Any information that you may reveal in a review posting or online discussion or forum is intentionally open to the public and is not in any way private. We strongly recommend that you carefully consider whether or not to disclose any Personal Information in a public posting or forum. If you decide to visit a third-party website, you are subject to the privacy policy of the third-party website as applicable.

Information Security

Your privacy is important to us. As such, we endeavor to follow generally accepted standards to protect Personal Information submitted to us, both in storing and during transmission. Personal Information submitted to Docket is encrypted. Although we make good faith efforts to store Personal Information in a secure operating environment, we do not and cannot guarantee the security of your Personal Information. If we become aware that your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclose (to the extent we know that information) as soon as reasonably possible and as permitted or required by applicable law.

Information Provided by or on Behalf of Children

The Services are not intended for use by children under the age of 13. Docket does not knowingly collect information from children, not are the Services directed to children. By accessing, using and/or submitting information to or through the Services, you represent that you are not younger than age 13. If we learn that we have received any information directly from a child under age 13 without his/her parent’s consent, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Services and subsequently we will delete that information. If you are between age 13 and the age of majority in your place of residence, you may use the Services only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may, in compliance with the Agreement, use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Information as otherwise provided herein.

Controlling Personal Information

Registered Patient Users may view and modify certain data elements, including Personal Information, submitted to Docket. Docket reserves the right to retain information from closed accounts, including to comply with law, prevent fraud, resolve disputes, enforce the Agreement, and take other actions permitted by applicable law.

Privacy Policy Updates

We will notify you of any material changes to this Privacy Policy. Your continued use of the Services after changes to this Privacy Policy constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions. IF YOU DO NOT AGREE TO FUTURE CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING THE SERVICES AFTER SUCH CHANGES OCCUR.